Terms & Conditions

Effective Date: 1/27/2025

Welcome to Anchor and Glass Wood Designs ("we," "us," or "our"). These Terms and Conditions govern your use of our website (anchorandglasswooddesigns.com) and the purchase of our products. By accessing our website or placing an order, you agree to these terms.

1. General Use

1.1 You must be at least 18 years old to use our website or make a purchase. By using our website, you represent that you meet this age requirement.

1.2 Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

2. Products and Services

2.1 All products are handcrafted, and slight variations may occur. These variations are part of the unique nature of our designs.

2.2 We strive to display product colors and details as accurately as possible. However, actual colors may vary due to monitor settings.

2.3 Free engravings are available for certain products, as indicated on their product pages. Customers are responsible for providing accurate customization details at the time of purchase.

3. Orders and Payments

3.1 All prices are listed in USD. Taxes and shipping fees are calculated at checkout.

3.2 Payment must be completed at the time of order. We accept major credit cards and other payment methods listed on our website.

3.3 Once an order is placed, cancellations or changes must be requested within 2 hours. After this time, custom orders cannot be altered or canceled.

4. Shipping and Delivery

4.1 We ship to locations within the United States. Shipping rates and are provided during checkout.

4.2 We are not responsible for delays caused by carriers or circumstances beyond our control, such as weather or natural disasters.

4.3 If a package arrives damaged, please contact us within 7 days of receipt with photos of the damage for a resolution.

5. Returns and Refunds

5.1 Due to the custom nature of our products, we do not accept returns on personalized items unless they arrive damaged or defective.

5.2 For non-custom products, you may request a return within 14 days of delivery. Items must be unused and in their original condition. Return shipping costs are the responsibility of the customer.

5.3 Refunds will be processed once the returned item is received and inspected. Original shipping fees are non-refundable.

6. Intellectual Property

6.1 All content on this website, including images, text, logos, and product designs, is the property of Anchor and Glass Wood Designs and protected by copyright laws.

6.2 You may not reproduce, distribute, or exploit any content without our express written permission.

7. Limitation of Liability

7.1 To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

7.2 Our liability is limited to the purchase price of the product in question.

8. Privacy Policy

8.1 Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your information.

9. Changes to Terms and Conditions

9.1 We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: anchorandglasswooddesigns@gmail.com

Thank you for shopping with Anchor and Glass Wood Designs!