Effective Date: 1/27/2025

At Anchor and Glass Wood Designs ("we," "us," or "our"), we aim to provide clear and transparent information about our shipping and returns processes to ensure a smooth shopping experience.

1. Shipping Policy

1.1 Processing Time:

• Orders are typically processed within 3-5 business days. Custom or personalized items may require additional time, but will ship within 10 business days.

1.2 Shipping Locations:

• We currently ship to locations within the United States.

1.3 Shipping Methods and Costs:

• Shipping costs are calculated at checkout based on the delivery location and shipping method selected.

1.4 Estimated Delivery Times:

• Standard shipping: 5-10 business days after order processing.

1.5 Order Tracking:

• Once your order is shipped, you will receive a tracking number via email to monitor its progress.

1.6 Lost or Delayed Shipments:

• We are not responsible for delays caused by the carrier or circumstances beyond our control, such as weather or natural disasters. If your package is lost or delayed, please contact us, and we will assist in resolving the issue.

2. Returns Policy

2.1 Custom and Personalized Items:

• Due to the custom nature of our products, we do not accept returns on personalized items unless they arrive damaged or defective.

2.2 Non-Custom Items:

• Non-custom items may be returned within 14 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and accompanied by proof of purchase.

2.3 Damaged or Defective Items:

• If your item arrives damaged or defective, please contact us within 7 days of delivery. Include photos of the damage or defect, and we will arrange for a replacement or refund.

2.4 Return Shipping Costs:

• Customers are responsible for return shipping costs, except in cases where the item is damaged or defective. We recommend using a trackable shipping service to ensure the safe return of your item.

2.5 Refund Process:

• Refunds will be processed once the returned item is received and inspected. Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear on your account.

3. Exchanges

3.1 Eligibility:

• Exchanges are only available for non-custom items that are in unused and original condition.

3.2 Process:

• To request an exchange, contact us within 14 days of delivery. Customers are responsible for shipping costs associated with returning the original item and receiving the exchanged item.

4. How to Initiate a Return or Exchange

4.1 To initiate a return or exchange, please contact us at:

• Email: jwilliams904@gmail.com

Provide your order number, details about the item, and the reason for the return or exchange.

Thank you for shopping with Anchor and Glass Wood Designs. If you have any questions or need further assistance, don’t hesitate to reach out to us!