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Effective Date: 1/27/2025

Welcome to Anchor and Glass Wood Designs ("we," "us," or "our"). These Terms and Conditions govern your use of our website (anchorandglasswooddesigns.com) and the purchase of our products. By accessing our website or placing an order, you agree to these terms.

1. General Use

1.1 You must be at least 18 years old to use our website or make a purchase. By using our website, you represent that you meet this age requirement.

1.2 Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

2. Products and Services

2.1 All products are handcrafted, and slight variations may occur. These variations are part of the unique nature of our designs.

2.2 We strive to display product colors and details as accurately as possible. However, actual colors may vary due to monitor settings.

2.3 Free engravings are available for certain products, as indicated on their product pages. Customers are responsible for providing accurate customization details at the time of purchase.

3. Orders and Payments

3.1 All prices are listed in USD. Taxes and shipping fees are calculated at checkout.

3.2 Payment must be completed at the time of order. We accept major credit cards and other payment methods listed on our website.

3.3 Once an order is placed, cancellations or changes must be requested within 2 hours. After this time, custom orders cannot be altered or canceled.

4. Shipping and Delivery

4.1 We ship to locations within the United States. Shipping rates and are provided during checkout.

4.2 We are not responsible for delays caused by carriers or circumstances beyond our control, such as weather or natural disasters.

4.3 If a package arrives damaged, please contact us within 7 days of receipt with photos of the damage for a resolution.

5. Returns and Refunds

5.1 Due to the custom nature of our products, we do not accept returns on personalized items unless they arrive damaged or defective.

5.2 For non-custom products, you may request a return within 14 days of delivery. Items must be unused and in their original condition. Return shipping costs are the responsibility of the customer.

5.3 Refunds will be processed once the returned item is received and inspected. Original shipping fees are non-refundable.

6. Intellectual Property

6.1 All content on this website, including images, text, logos, and product designs, is the property of Anchor and Glass Wood Designs and protected by copyright laws.

6.2 You may not reproduce, distribute, or exploit any content without our express written permission.

7. Limitation of Liability

7.1 To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

7.2 Our liability is limited to the purchase price of the product in question.

8. Privacy Policy

8.1 Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your information.

9. Changes to Terms and Conditions

9.1 We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: anchorandglasswooddesigns@gmail.com
 

Thank you for shopping with Anchor and Glass Wood Designs!

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Privacy Policy

Effective Date: 1/27/2025

At Anchor and Glass Wood Designs ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (anchorandglasswooddesigns.com) or make a purchase.

1. Information We Collect

1.1 Personal Information: When you make a purchase, create an account, or contact us, we may collect personal details such as your name, email address, phone number, shipping address, and payment information.

1.2 Non-Personal Information: We may collect non-personal information, such as your IP address, browser type, and browsing behavior on our site, to improve user experience.

1.3 Cookies: Our website uses cookies to enhance functionality and provide a tailored experience. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

2.1 To process and fulfill your orders, including shipping and customer support.

2.2 To personalize your shopping experience and improve our website.

2.3 To send transactional emails, such as order confirmations and shipping updates.

2.4 To send promotional emails if you opt-in to receive marketing communications. You can unsubscribe at any time.

2.5 To comply with legal obligations or enforce our Terms and Conditions.

3. How We Share Your Information

3.1 Third-Party Services: We may share your information with third-party service providers, such as payment processors and shipping companies, to complete your orders.

3.2 Legal Compliance: We may disclose your information if required to do so by law or if we believe such action is necessary to protect our rights or comply with a legal obligation.

3.3 Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred to the new entity.

4. Data Security

4.1 We implement industry-standard measures to protect your personal information from unauthorized access, loss, misuse, or alteration.

4.2 While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights

5.1 You have the right to access, update, or delete your personal information. To make a request, please contact us using the information below.

5.2 You may opt out of receiving marketing emails by clicking the "unsubscribe" link in any email or by contacting us directly.

6. Children's Privacy

6.1 Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.

7. Changes to This Policy

7.1 We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

8. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: anchorandglasswooddesigns@gmail.com